Refunds & cancellations

Scope

Summit National is operated by Summit National Holdings. This corporate website does not sell physical goods or take payment directly. Certain eligible digital services supplied by an affiliated operating company may be supported through Summit National Holdings. Grade Optic transactions may appear on a customer’s payment statement as SNH - GO. There are no physical returns or shipping timelines for those services.

Unused service entitlements

Unless different terms were clearly presented at purchase, an unused digital-service entitlement may be submitted for refund review within 14 days of purchase. A request does not guarantee approval after an entitlement has been transferred, redeemed, or otherwise used.

Delivered services

Once a digital service has been used or delivered, the associated charge is generally non-refundable. We will review exceptions for duplicate charges, unauthorized billing, or a verified failure to deliver the purchased service.

Cancellations

Any recurring arrangement must be disclosed before purchase. Where cancellation is available, follow the instructions presented by the operating company or use the support form below. Cancellation does not retroactively refund services already delivered.

How to request help

Use the customer support form. Include the email used for the purchase, the payment reference when available, and a short description of the issue. Do not submit full card or bank information.

Approved refunds are returned to the original payment method. Posting time depends on the payment provider and your financial institution.